Effective Date: May 9, 2025

1. Shipping Options

We offer three delivery methods within India, selectable at checkout:

• Hyperlocal Delivery
  • Eligible for select metro postal codes
  • Same-day delivery in 6–8 hours after order confirmation
  • Fee: ₹50 per order
• Bypass Shipping
  • Expedited 1–2 business day delivery from local hubs
  • Ideal for time-sensitive orders
  • Fee based on distance slab at checkout
• Standard Shipping
  • Delivery in 2–7 business days nationwide
  • Free for orders above ₹1,000; otherwise standard rates apply

2. COD Options

Choose one of three payment modes at checkout:

• NO COD
  • Prepaid orders only; no cash collection at delivery
• COD (Cash on Delivery)
  • Pay full amount in cash to the courier upon delivery
  • COD fee: ₹30 per order
• Smart COD
  • Pay 20% token amount online, balance in cash at delivery
  • No additional COD fee

3. Order Processing

• All orders are processed within 1–2 business days of payment or order placement.
• You will receive an email/SMS confirmation once your order ships, with tracking details.

4. Delivery Timeframes & Tracking

Delivery MethodEstimated Timeframe
Hyperlocal | Same day (6–8 hours)
Bypass Shipping | 1–2 business days
Standard Shipping | 2–7 business days

Track your package using the courier link sent via email or SMS.

5. Address Changes & Failed Deliveries

• To update your delivery address, contact us within 24 hours of placing the order.
• Failed delivery attempts (e.g., wrong address, recipient unavailable) will return the package to us. Reshipment will incur additional charges.

4. Shipping Charges

• Calculated at checkout based on weight and location.
• Free shipping for orders above ₹1,000 within India.

5. Tracking

Once shipped, you will receive a tracking ID via email or SMS.

6. Delays & Exceptions

• Unexpected delays (e.g., weather, carrier issues) may occur. We will notify you of any major delays.

7. Address Changes

Requests for address updates must be made within 24 hours of placing the order by contacting connect@avoberry.in.

8. Failed Deliveries

If delivery fails (e.g., incorrect address, recipient unavailable), the package will be returned to us. We will contact you to arrange reshipment (additional charges may apply).