Effective Date: May 9, 2025
1. Overview
We want you to be satisfied with your purchase. Please read the following guidelines for returns and refunds.
2. Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging with tags and accessories.
3. Non-Returnable Items
- Perishable goods.
- Customized or personalized items.
- Sale or clearance items (unless defective).
4. Return Process
- Email connect@avoberry.in with your order number and reason for return.
- Upon approval, we will provide a Return Authorization (RA) number and instructions.
- Ship the item back to us at the provided address within 5 days of RA issuance.
5. Refunds
- Once we receive and inspect the item, we will notify you of approval or rejection.
- Approved refunds will be processed within 7 business days to the original payment method.
6. Exchanges
- Exchanges are subject to stock availability. Contact connect@avoberry.in to request an exchange.
7. Cancellations
- Orders can be cancelled within 2 hours of placement; thereafter, standard return policy applies.
8. Shipping for Returns
- Return shipping costs are borne by the customer, unless the item is defective or incorrect.
9. Contact
For questions, email connect@avoberry.in or call +91-XXXXXXXXXX.